Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and accessories.
Where are Velasca products made?
Every pair of Velasca shoes is 100% handmade in Montegranaro, Italy, by master artisans who have been perfecting their craft for generations.
How do I choose the right size?
Our shoes generally fit true to size. We recommend consulting our detailed Size Guide on each product page, which includes a measurement conversion chart for EU, UK, and US sizing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit risk-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders, depending on your specific location.
What types of leather do you use?
We exclusively use high-quality, full-grain leathers and premium suedes sourced from the finest Italian tanneries to ensure durability, comfort, and a beautiful patina over time.
How should I care for my leather shoes?
To prolong the life of your shoes, we recommend using cedar shoe trees, avoiding consecutive days of wear, and applying a high-quality cream or wax polish every few weeks.